Mountain Song Herbals is committed to your satisfaction and wellness empowerment. Below are our terms & conditions related to shipping and your privacy (which is very important to us).
We do not ship anything on Saturdays, Sundays, or national holidays. There may be delays in shipping if we are out in the woods wildcrafting and doing forest care which means it may be a few days before we are back to the computer to process order. We thank everyone for their understanding.
Privacy Policy
We do not share your details with a third party. We do not use tracking cookies to gather any information about you. If you do not create an account with us we will not have any of your information on file with us. If you call in your order we do not keep any of your information in our system after your order has been processed and are not able to set up an account for you via the telephone.
Our sales representitve, online orderforms and print order forms do request personal information from you as it pertains to your order of products/services. We may ask for your phone number, e-mail, mailing address and credit card information to better serve your order request. We do not keep any of this information, it you set up a square account then square will hold information that will make ordering again easier for you. If you set up an account with us you are the only one who can access that information we are unable to see your past orders or any of your payment information.
If you choose to set up an account with an e-mail contact with us we may from time to time e-mail you regarding special products and events at Mountain Song Herbals. You may opt out at any time by e-maiing. Do this by replying to the e-mail and in the subject bar typ opt out. Within 24hrs of your request you will be taken off of our mailing list. You can unsubscribe to our newsletter at any time and the last part of every newsletter you receive should have an easy to follow link to remove your name from our mailing list.
If you have any questions about this privacy statement, please e-mail us at mountainsongherbals@gmail.com
Shipping
All orders are shipped via USPS First Class. If you would like Priority or Express Mail, please order by phone so we can make those arrangements for your order. We do not ship on Saturdays, Sundays or Holidays. Orders are shipped as soon as possible, please allow for 3 business days for processing and 3-5 days for shipping. Orders placed on Monday may take a little longer than the rest of the week as we will have three days of orders to process.
Rush Shipping Costs and Methods
The fastest way to place an order is by giving us a call. We try to check the website often. ususally every other day. So if you have questions or need to place an order quickly please order by phone. All orders that need to be rushed will also need to be made by phone and there is an additional $10 rush fee for those orders. Rush shipping guarantees shipping within 24hours of your order unless it is a holiday or weekend. In that instance we will ship out the following business day.
International orders. Currently we are only able to ship to the USA and Canada. All orders to be shipped to Canada will have a flat $25 shipping fee and need to be placed by phone order. If you live in another country and would like to order from us please call and we can see what we would need to do to make such arrangements. We sincerely hope to increase our ability to serve the greater global community as we grow and ship from the website world wide.
All shipping is via US Postal Service – Please use the shipping address where you receive your postal service mail. ‘Delivery Confirmation via a tracking number” is included with all orders. Once a shipment is indicated by USPS as delivered, Mountain Song Herbals is not responsible for shipment. You can track your package at www.usps.com. ONLY Express Mail includes en-route package status at www.usps.com ~ all other services provide delivery/signature confirmation upon package delivery if requested.
Payment
Ordering Online
We can accept Visa, MasterCard, Discover, American Express, and pay pal. Please be sure you have completed your ordering information completely and accurately. This will ensure fastest delivery. Once you have made your order you will be notified of your purchase via e-mail confirmation. Our processing platform for orders are via Square, the same processing platform that we use at the festivals.
If you would like to pay by personal check or money order: Please place a phone order with us. You may mail your check or money order. We will hold your order until your payment has been received and cleared.
Ordering By Telephone
If you would like to order by phone please have your order ready when you call. You will need your credit card or bank card information. We are available to take phone orders Monday- Friday 9am to 5pm Eastern Standard Time. You can leave us a message and we will call you the next business day. Please call us at 540-250-5793. Please note we are a small company and may be on the other line when you call in. When I say we, I mean myself or an apprentice woking with me. So we may be out in the gardens or driving in the mountains with poor reception and unable to call. Please leave us a message and we will return your call as soon as possible. It you have not heard from us within 48 hours of your order please help us stay accountable and call us again, thanks.
Returns
-If you receive an opened or damaged product please contact us immediately and we will send you an immediate replacement.
We have a no questions asked 7 day return policy for all orders for any reason and a 15 day return policy for any unopened products. While we hope that we can help you in finding the perfect product or service the first time you order please know that your satisfaction is important to us and we understand that sometimes you simply need to make a return. If you would be willing to share with us your reason(optional) it will help us to continue to improve our products and customer service.
We do ask our customers to please be mindful of the fact that we are a small business and we are not able to reuse any product that comes back to us in a return and the returned product will be composted when we receive it. In hopes of not wasting herbal products and teas along with the costs of processing, shipping and use of fuel we would serenely ask that you contact us if you have any questions about a possible order before you order. This will greatly decrease the likelihood you will need to return a product. Return requests need to be within 7 days for opened products and 15 days for unopened products from the time your order was received as indicated by the delivery tracking from USPS. After the 7 or 15 day time frame we are unable to accept any returns.
If you are in need of making a return for any reason you will need to be responsible for return shipping costs.
Cancellations
Because we process your orders any time from immediately to three day you may call and cancel your order so long as we have not already processed it. If your order has been processed you may return your package after you receive it for a full and immediate refund or if you like a store credit.
Out Of Stock Items & back orders
Because we sell our products at a variety of venues that are not all a part of an electronic stocking system occasionally we run out of stock of an item unexpectedly. If you have placed an order and the time you ordered is out of stock we will notify you via e-mail and put it on your receipt as a back order item. If it is the only product you ordered we will hold that order until we get the product back in stock. If the item is a part of a larger order and we have not heard from you before we ship we will proceed with shipping your other items and ship your out of stock item as soon as we can make more of the product. If you have not made an order and you see an out of stock message next to an item please give us a call or e-mail to inquire when we will have an item back in stock. Most out of stock items are replenished within a few days to a week from being out of stock.
Packaging
All of our packaging is made in the USA and made from either recycled products or are recyclable/compostable themselves. Our shipping materials are primarily materials we reuse from other companies shipping materials and defect packages of shipping materials that were ready to be thrown away by large companies due to small cosmetic damage. To learn more about our packaging visit our why us page. Because we do use glass for the majority of our containers you will often find corn starch packaging peanuts and recycled paper wrapping. Please know you can compost both of these, use the paper wrapping for mulch and you can simply spray water on the packing peanuts and they will melt. Please do not throw these in the landfill.
If there are any policy or procedures that are not addressed on this page please feel free to contact us via email mountainsongherbals@gmail.com or by phone 540-250-5793.